Anonymous
map-marker Fall River, Massachusetts

This is a bad Company!

I bought some software from them back in January. Minutes after purchase, I corresponded with them and was told it could be hours or days because the item was "out of stock." Would have been nice to see that on the website because I needed it immediately and would not have purchased it had I known that. I told them to cancel my order and refund immediately. They told me I would receive confirmation "soon." Its March. Still nothing. No reponse to Email or Phone. Don't trust them!
View full review
Reason of review:
Order processing issue
1 comment
Matthieu Tri

You posted the same thing on another website. It won't take this long to refund, I promise you.

We refund within 24 hours.

And just like the other website, you don't reply when I ask about the order number.

Anonymous
map-marker Austin, Texas

Redboxsoftware.com is a scam

I ordered a copy of outlook 2010 and had a similar issue as other reviewers where the product key was not valid. I also received a note from their support that I would be sent a new product key within 24 hours, now their email address is no longer valid for email delivery at sales@***.com This web site is a total scam and google should be held responsible/liable for bringing their web site up with their search
View full review
Loss:
$42
Cons:
  • Scam and fraud site
  • Did not deliver product that was paid for
  • Invalid license code
Reason of review:
Problem with delivery

Preferred solution: Full refund

1 comment
Matthieu Tri

Hello!

Show us the order number and we'll be glad to have you refunded. That is, if you had any orders on our list.

Anonymous
map-marker Brooklyn, New York

Downloads didn't work, requests for refunds ignored

I was unable to download the software I purchased on the site and was promised a full and immediate refund. Three weeks later, and two more complaints, and the refund has not been processed. Of course, I've raised the issue with my credit card company which has always come through for me but I question the legitimacy of a site that refuses to honor its promises. Don't buy from them. Plus their prices are higher than others. The customer service rep told me after I explained my inability to download the software that she would process an immediate refund. When I contacted them a second time, the rep told me she would expedite my request to her manager. When I contacted them a third time, there was no response.
View full review
Reason of review:
Damaged or defective
1 comment
Matthieu Tri

On the contrary, our prices are relatively lower. We also process refunds from the moment (or within the day) when the request is made.

What's the order number so we can check?

Anonymous
map-marker Sydney, New South Wales

Redboxsoftware - Microsoft Office 2013 Review from Sydney, New South Wales

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Downloaded Microsoft 2013 twice. First time the link arrived but said my computer was not Windows 7(which it was) so it didn't load. Second time never got any download link. Paid $195 the first time and $210 2nd time, AUD. Surely this is illegal?
View full review
Reason of review:
Order processing issue
1 comment
Matthieu Tri

You paid in AUD? But this is a US shop.

You seem confused.

What's the order number so we can check? I'm sure we can track your order and explain what happened.

If not, we're certain that a refund is definitely on the way. That is, if an order had been made on our shop indeed.

Anonymous

Awesome

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Price are great and legit software. Bought office 2010 software and install to my computer. I'm having hard time understanding the activation. I've called up spoke to one of the Technical support they help me install the software and now its working. I high recommend this site because first it is legit site. Second they have the cheapest software in the market. They have the most friendly and knowledgeable technical support. I'm happy that I bought from this site. They have all the software available from windows 7 to widnows 10. and office software too with different version. Product keys all works well and Happy customer.
View full review
Reason of review:
Good customer service
Anonymous

Great Service!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I was skeptic at first. My previous experiences purchasing software online was never pleasant. There is always something hidden. Something nasty. Additional charge in my Credit card, bundled software, additional service fee, etc. Well, none of that seemed to happened. It was indeed a Legit software and service. The software did register and download but when i was installing it it had errors and will not continue with the installation. Good thing, they assisted me. Took remote of my PC, install and activate Office 2016 and they even did a clean up of clutters i have in my system. Really Great Service!
View full review
Pros:
  • Price
  • Good customer service
  • Delivered what was promised
Reason of review:
Good customer service