Redbox did a bait and switch on my order. I had ordered MS Office 2016 but when they sent me the link to download, they said they'd had a problem with the link, and I'd be getting Office 2013.
I never downloaded that program -- didn't want it -- but when I tried to tell them this, the company never responded to my calls or email. Now I've been billed for the program on my credit card, and I've begun disputing the charge. Interestingly, when I wrote Redbox an email to say that their charge was in dispute with my credit card company, they emailed me back immediately! They said that the "link problem" had been corrected and they'd send me the new link to the program I'd ordered.
I replied that I was no longer interested, and that they should not attempt to send me anything again. NOTE: The credit card company did not want to dispute this claim because I'd ordered online.
I pushed back, and they said they'd try to do what they could, that I should save all correspondence. I'll send them the link to this site.
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