Redboxsoftware Reviews

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Poor customer service

Redbox closed my account for no apparent reason and then I got the run around and no one could transfer me to someone who could fix the problem. I was told two different days that someone would get back to me within 24/48 hours. Didn't happen.
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ID
#2460562 Review #2460562 is a subjective opinion of poster.
Location
Louisville, Colorado

Inappropriate language in my email

Don't send anything to me with this vulgar name again. I can't believe you made a sight with this name!
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ID
#1610934 Review #1610934 is a subjective opinion of poster.
Location
Pueblo, Colorado

THE WORST!!!!

WISH I COULD GIVE THEM NO STAR!!! BUYER BEWARE!! DO NOT PURCHASE FROM THIS SOFTWARE COMPANY!! YOU WILL NOT GET WHAT YOU PAID FOR... PURCHASED TWO LICENSES...UPON INSTALLATION IT SAYS "INVALID KEY CODE" AFTER SIX MONTHS OF BACK AND FORTH WITH THE "TECH SUPPORT/SALES" PEOPLE WE ONLY HAVE ONE WORKING MICROSOFT OFFICE PRODUCT WHEN WE PAID FOR TWO!!! GAVE US TWO NON WORKING KEY CODES FROM THE START.....CLAIM THEY DID THEIR PART BY GIVING US TWO KEY CODES.. WAS NOT ASKING FOR A REPLACEMENT KEY WAS JUST ASKING FOR THE KEY CODES THEY GAVE US TO WORK... VERY UNCOOPERATIVE!!!!! BECAUSE EVEN THOUGH WE HAVE BEEN FIGHTING THIS ISSUE SINCE MAY THE ORIGINAL PURCHASE DATE....THEY ARE NOW SAYING IT IS OUT OF WARRANTY 90 DAYS.....BUT IF THEY WOULD LOOK BACK ON THE EMAILS THEY WOULD SEE WE HAVE BEEN HAVING THIS ISSUE SINCE WE PURCHASED THE SOFTWARE!!!!! LESSON LEARNED...GO WITH A REPUTABLE COMPANY....THIS IS DEFINITELY NOT ONE OF THEM, NOT WORTH THE SAVINGS BC IN THE LONG RUN IT WILL NOT BE A SAVINGS...IT HAS COST MORE MAN HOURS SPENT TRYING TO INSTALL IT (error message invalid key code), TRYING TO ACTIVATE IT BY PHONE (microsoft cannot activate because it does not recognize this as a valid product) TIME SPENT TALKING/EMAILING WITH TECH SUPPORT, ETC. WOULD NEVER ORDER FROM AGAIN. ALSO WE ORDERED FROM REDBOXSOFTWARE BUT THE TECH SUPPORT EMAILS KEPT COMING OVER AS SOFTWAREKEEP.COM.....BOTH HAVE DISCOUNTED OFFICE PRODUCTS FOR SALE.....NOT SURE THE RELATION.....BUT I WOULD BE LEARY........
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ID
#1113113 Review #1113113 is a subjective opinion of poster.
Product
Microsoft Office Suite
Reason of review
Not as described/ advertised

SCAM! Freud!

I ordered and installed MS Office Home and Business 2010 in 2016. I had a mini-crash which made my computer act funky) and need to reload MS Office 2010. This is one and only computer. I went to Microsoft site and entered the product key that RedBox sent me (as you would any other legitimate software) but MS did not recognize the product key. I made multiple phone calls to customer service at RedBox. I spoke with four persons who assured me they would send new/good product key. Each individual customer service rep said it would take 10-15 minutes to receive the email with instructions. As I learned later, THEY ALL LIED. I did not receive anything so finally the fifth customer rep told me the download was one-time only. I double checked the ordering portion of RedBox site and NOWHERE does it state that you can only download once. This is a scam - DON'T USE THIS COMPANY.
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ID
#1097305 Review #1097305 is a subjective opinion of poster.
Product
Microsoft Ms Office Home And Business Office Suite
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Deliver product or service ordered

Sun burned

3 boxes get all afternoon sun. Cannot see screen and/or does not work at all. Not going back.
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ID
#1064503 Review #1064503 is a subjective opinion of poster.
Reason of review
Damaged or defective

That said I didn't return movie charged my account 37.00 that said I bought the movie so that need to sent it to me if I bought it I will never rent a movie on my card again

Contacted them no one speaks english so had to call a lot and try to make out what happen found out i bought a movie for 37.00 so if i bought it where is it i wiill no longer use my card at another redbox again
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ID
#1060302 Review #1060302 is a subjective opinion of poster.
Reason of review
Problems with payment
I purchased a download Microsoft Office 10 from Redbox Software for a brand new laptop. After downloading their program, the program crashed my computer and everything became unrecoverable. I was never able to use the laptop or the downloaded program. I had to exchange...
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ID
#1033250 Review #1033250 is a subjective opinion of poster.
Location
Costa Mesa, California
Product
Microsoft Office Suite
Cons
  • Scam and fraud site
Reason of review
Return, Exchange or Cancellation Policy
I purchased MS Office 2016 from the Co in May of 2016.I was forced to reload my laptop in Feb of 2017 after it crashed from software conflicts. When I went to install the product on my laptop the key was invalid. I complained to company and they stated I violated MS...
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ID
#1019180 Review #1019180 is a subjective opinion of poster.
Product
Microsoft Office Suite
Reason of review
Damaged or defective
New Reviewer

Microsoft Office Suite Review

Red box delivered it invalid product code. Then they gave me a product code that I can only use one time. So when I had to reinstall my operating system The product code was no longer valid. This company is a ripoff.
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ID
#1010312 Review #1010312 is a subjective opinion of poster.
Product
Microsoft Office Suite

Short Review on February 02, 2017

Bought and downloaded product on a brand new computer. Computer crashed and became unrecoverable. Was not able to use the computer or the downloaded product even once! Redboxsoftware said too bad! You just lost all your money. This company is a scam and thiefs!
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ID
#1001504 Review #1001504 is a subjective opinion of poster.
Reason of review
Bad quality
New Reviewer
Update by user Jan 26, 2017

Buyer beware.....if you have to get a new computer, and have bought product from them, the key that came with the original download will come up as invalid. Randy at Redboxsoftware will tell you that you have violated the licensing agreement with Microsoft.....

Original review posted by user Jan 25, 2017
I...
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ID
#997095 Review #997095 is a subjective opinion of poster.
Product
Microsoft Office Suite
Cons
  • Are a scam
Reason of review
Warranty issue
Loss
$221
Preferred solution
Full refund
Sometime in mid November 2016, I made an online purchase of Microsoft Office 2013 Student from "Redboxsoftware.com". The an activation key they sent to me via email did not work. I contacted them about this and was told to send a screenshot of the error message. I did;...
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ID
#962650 Review #962650 is a subjective opinion of poster.
Product
Microsoft Ms Office Student Office Suite
Reason of review
Damaged or defective
Loss
$80
Preferred solution
Full refund

Horrible customer service

I have purchased several Office 2016 licenses from this company. On 11/21/16 an OS corruption necessitated an OS reload. I was told by Alvin at Redboxsoftware.com that "We cannot help you sorry." when I needed to reinstall the copy of Office I purchased. Even though this is the same computer the copy of Office was installed on, they will not assist in any way. This is unacceptable customer service. Please be aware that the licenses they sell can be considered pirated by Microsoft. I would recommend that any purchases are done with the full understanding that they will be unwilling to help you should you have a problem.
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ID
#959095 Review #959095 is a subjective opinion of poster.

I receive an error message when using the supplied Product Key

I purchased 6 copies of Office H&B 2013 and 3 of the product keys get an error message when i try and download the software from the Microsoft website. I have been going back and forth with Redbox software CSRs and they have not come up with a solution. They keep passing me off to a different rep and the process of sending a screen shot of the error keeps going on. It's been 3 months and no resolution. I think they are purposefully giving me the run around in hopes that i give up. I will never purchase anything from this company again. I am out $300 with no response to my request for a refund.
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ID
#946995 Review #946995 is a subjective opinion of poster.
Location
Hanover, Maryland
Product
Microsoft Office Suite
Cons
  • Activation issues
Reason of review
Damaged or defective
Loss
$300
Having problems with activating my software and sent them an email about it. That same day received a reply from their customer service. Thumbs up for that. Excellent service also provided by Arlyn in assisting me activating my software. This is my 2nd purchase from...
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ID
#920267 Review #920267 is a subjective opinion of poster.
Service
Redboxsoftware Customer Care
Pros
  • Easy to use website
Reason of review
Good customer service

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