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I ordered and installed MS Office Home and Business 2010 in 2016. I had a mini-crash which made my computer act funky) and need to reload MS Office 2010.

This is one and only computer. I went to Microsoft site and entered the product key that RedBox sent me (as you would any other legitimate software) but MS did not recognize the product key. I made multiple phone calls to customer service at RedBox. I spoke with four persons who assured me they would send new/good product key.

Each individual customer service rep said it would take 10-15 minutes to receive the email with instructions. As I learned later, THEY ALL LIED. I did not receive anything so finally the fifth customer rep told me the download was one-time only.

I double checked the ordering portion of RedBox site and NOWHERE does it state that you can only download once. This is a scam - DON'T USE THIS COMPANY.

Product or Service Mentioned: Microsoft Ms Office Home And Business Office Suite.

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: Deliver product or service ordered.

Company wrote 0 public responses to the review from Sep 06, 2017.
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